Terms of Use

Effective 07/01/2014

Welcome! Thank you for using our service.

Please read the following agreement carefully.

1. Use Agreement Purposes and Agreement Requirements
This is constitutes a legal binding agreement between Behavioral Health Innovation, Inc. ("BHI"), and you (referred to as "User" or "You") and contains important terms and conditions (referred to as "Terms" or "Agreement") for which you must agree in order to use the Services or Technology (referred to as "Site," "Platform," "Technology," or Service(s)"). You must be of legal age to enter into this contract. Legal guardians who register or agreed to the terms of the site take responsibility on behalf of the minor who is cited as the identified User in the Technology. BHI operates the Service operated over the internet that facilitates telehealth services between Users under these terms and conditions. "Providers" are Users who provide professional services to other Users on the Site. All relevant conditions of Users also apply to Providers. "BHI" includes all agents, representatives, owners, stakeholders, relatives, staff, contractors and affiliates associated with BHI.



2. Applicability and Site Usage
By accessing and/or using the Service, You agree to be bound by and agree to comply with the terms and conditions of the Site, and maintain compliance with any and all applicable laws. Your access to any portion of the Site is conditional upon acceptance of these terms. Unless specified in an additional contract with BHI, all services are offered at the discretion of BHI and BHI reserved the right to suspended, rescind, revoke a User's license and stop Services and access to said Services and materials on the Service for any individual or group of User(s) at any time for any reason. BHI has the right to suspend or terminate any services offered by the Site at any given time regardless of notice. BHI is also not liable to any User or third party in regard to provided services.

3. Services
The BHI platform is a telehealth technology service that provides the technology to connect healthcare providers to patients and/or clients (referred to as "Services"). These technology services includes, without limitation: The facilitation of agreements for services between Providers and other Users, The facilitation of text, verbal and video telecommunications between Users and Providers, Appointment scheduling, reminders and notifications for the services offer to the Users by Providers.


The aforementioned services may only be provided by Providers on Site in accordance with the licensing laws of that provider. BHI provides the technology through which services may be provided by others and does not endorse or condone the actions or methods of any provider. BHI takes no responsibility for the actions of Providers through the Site. Providers are not employees or agents of BHI or the Site. Providers are responsible for their use of the site, the services they provide and for abiding by their professional code of ethics and laws governing the use of their services in the applicable jurisdictions. The User and Provider(s) are responsible for the medical and/or mental healthcare provided through the site. BHI does not claim any responsibility for the quality or consistency, or appropriateness of any service by Providers throughout the Site.

4. Limited License
Conditional upon the acceptance of this agreement, each user is granted a personal, limited, revocable, nonexclusive, royalty-free license to access and use the technology and materials for which they are authorized to use in this and subsequent agreements. Unless specified in additional agreements, User is permitted to access and use the technology for personal, noncommercial use and commits to access and use these services and materials for no other purpose, unless specifically authorized in writing by BHI and agrees to not allow or empower others to use the Site outside of the terms of this Agreement. BHI also reserves all rights not explicitly granted by this license. This license does not permit the User any obligations of BHI or User rights outside of those expressed in this Agreement.

5. Users
Users of the site agree to provide at all times accurate and truthful information in the registration process, any forms related to the site and in communications both within and outside of the platform with BHI, other Users and Providers. Users are responsible for protecting the privacy and security of their password for the Site. Users agree to contact BHI immediately if they believe their password has been obtained by an unauthorized party and they are unable to reset their password. Users are responsible for the privacy and security of the internet access point and for the privacy and security of their physical surroundings while accessing the Site. By creating an account you consent to the use of an electronic terms of use and the storage of electronic information about you in accordance with our Terms of Use and Privacy Policy.

6. Provider Verification and Consent
It is the responsibility of the User to determine the appropriateness of the Provider, verify the Providers credentials and ensure that the User understands and agrees to the Providers terms of service. By registering on the Site, the User is consenting to the release of the information provided through this Platform to a Provider or Providers included in the Site.

7. Content
By adding content to the site you are giving BHI an unrestricted license to host, use, reuse or modify the content, assigning all rights and privileges to BHI without any obligation or restriction. BHI reserves the right to view all content by Users and Providers for quality assurance purposes and to ensure compliance with this agreement.

8. Lawful Use and Conduct
User agrees to (1) conform and abide by all applicable Federal and state laws with regards to the use of this Technology and the materials contained within., (2) not use the Platform to conduct or allow any illegal activities, (3) not interfere with the use or enjoyment of the Site by others including, but not limited to, transmission of any virus, worm, trap door, timer, clock, Trojan horse, or other device, design or routine that attempts the unauthorized access of the content of other users, allowing others unauthorized view of the technology or content therein or limits the use of the Site by Users outside of the expressed authorized Use in this Agreement. User agrees to notify BHI immediately upon their knowledge or suspicion of any illegal activities through or using the site or violations of the terms of this Agreement.

9. Restrictions, Copyrights and Intellectual Property Rights
The material contained on Site, including articles, website content, illustrations, artwork, graphics, logos, trademarks and any and all other components are protected by intellectual property laws. Unless otherwise stated or the original content of the Users, BHI holds all copyrights for site material. Any copying, display, transmission, circulation, rendering, or printing of material from the site that was not create by You, or renditions of the Site in any form are strictly forbidden. Recording of video by any means by any user is prohibited unless prior written consent has been obtained by all participants in the video. Users of the site are solely responsible for adhering to all copyright and trademark laws for all material uploaded to the Site and assume all responsibility for any copyright or trademark violations. When accessing, viewing or communicating through the Site, Users are restricted from modifying, translating, creating derivative works, cloning, sub-licensing, reverse engineering, incorporating any information retrieval systems or mechanisms in any format, alter any proprietary notices, lease, sublease, sell, market, remove or alter any content, in part or in whole of or within the site or any elements thereof, without specific written authorization from BHI.

10. Communications Consent
As part of the service of the Site you may receive notifications from the Site indicating a message is waiting on the Site. The message will not contain any Personal Identifying Information. You consent to receive these communications from the Site to an email address of your choosing as part of the Terms of Use.

11. Community Forum
Comments/posts written by Users of the Service do not necessarily reflect the views of BHI or its affiliates. BHI is not to be held responsible for comments/posts produced by Users or Providers. BHI, in its sole discretion, may refuse to post, remove, or refuse to remove, any content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement. You agree to indemnify, defend and hold harmless BHI and its affiliates, from and against any and all third party claims, costs, damages, losses, liabilities and expenses (including reasonable attorney's fees) resulting from or arising out of a claim that your Content infringes or misappropriates the intellectual property rights, or otherwise violates any other right, of a third party or a claim resulting from or arising out of your breach or alleged breach of this Agreement.

12. Limitations of Liability
BHI parties shall not be liable and disclaims any liability for the use or misuse of the Site by any and all Users and/or Providers, including loss, damage, direct or indirect, including the (1) inability to use the Site, (2) restrictions of the Site (3) any loss of data, services or revenue derived from services (4) any loss from equipment failure, internet failure or interruption unauthorized access by Users or others of User content or transmissions (5) from statements, services or conduct of any Users, providers, staff, owners or contractors on the Site. (6) any delay in Service or failure of the Service that is out of BHI's direct control, (7) reliance upon, reference to, use of or the quality of the materials in or accessed through the Site.

13. Disclaimers of Warranties
All Services and materials are provided "as is" and "as available." BHI, it's owners, partners, affiliates, contractors, representatives, family members, licensees, Providers, agents advertisers, do not provide any warranty, expressed or implied, that (1) the Site or any materials, elements or pages within are accurate, complete, reliable or non infringing (2) the properties, agreements and materials of the Site will remain unchanged, (3) access to the Site will be uninterrupted, (4) the quality, consistency, accuracy, accessibility, and reliability will meet the users expectations (5) the service will be a fit for a particular purpose. All warranties implied or expressed are disclaimed to the fullest extent permitted by law. BHI will not be held liable for omissions, out-of-date information, or typographical errors that appear on the Site.

14. Warranty Exclusions Permitted by Law
The exclusion of certain warranties or conditions, limitations on liability for damage or loss caused by negligence, breach of contract, or incidental or consequential damages is not permitted in some jurisdictions. Accordingly, only sections that lawful in the User's jurisdiction will apply to the User and BHI's liability will be limited to the maximum permitted by law.

15. Indemnification
The User agree to Hold Harmless, indemnify, and defend BHI from all claims arising from the use or misuse in any way of the Site, the materials within the Site or services, actions of other Users or Providers through the Site or violations of User agreements, actions connected to access to the site, including liability, expense, losses, damages, suits, settlements, judgements, litigation costs, and attorneys fees.

16. HIPAA Disclaimer
BHI is not subject to federal regulation under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") because those rules and regulations apply only to certain kinds of health care providers that engage in certain kinds of electronic billing practices. Because we do not electronically bill for the types of transactions that are covered by HIPAA, we are not considered a covereed entity and not subject to that set of regulations. We are committed to ensuring that all of your information is treated and maintained in a confidential and secure manner. If you have any questions regarding our privacy practices, please see our Privacy Policy.

17. Changes in Terms
BHI reserves the right to change the Terms of Service at any time without any prior written notice. Once changes are made, the User will be prompted with the choice to accept or reject these new terms prior to continuing the use of the Site.

18. Arbitration
For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 USD, the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through JAMS. The parties must comply with the following rules: (a) the arbitrator shall be selected from JAMS and the arbitration shall be conducted in accordance with JAMS' Comprehensive Arbitration Rules and Procedures, except as otherwise specified below; (b) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (d) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (e) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Any dispute, controversy, or disagreement arising out of or relating to these Terms, the breach thereof, or the subject matter thereof, where the total amount of the award sought is $10,000.00 USD or greater, shall be settled exclusively by binding arbitration. The arbitrator shall be selected from JAMS and the arbitration shall be conducted in accordance with JAMS' Comprehensive Arbitration Rules and Procedures The arbitration shall be held in the County of Iredell, North Carolina, unless the parties mutually agree to have such proceeding in some other locale. To the extent of the subject matter of the arbitration, the arbitration shall be binding not only on all parties to these Terms, but on any other entity controlled by, in control of or under common control with the party to the extent that such affiliate joins in the arbitration, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

19. Governing Laws
This agreement and all associated matters regarding the Site and this Agreement will be governed by, construed in accordance with and enforced under the laws of North Carolina in the United States of America. Printed and electronic copies of this agreement and any Site related documents will be admissible in any legal, investigative, administrative or regulatory proceedings.

20. Statute of Limitations
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to a User's access to and use of the Site must be initiated and filed by a User within one (1) year after such claim or cause of action arose, or be forever barred.

21. Legal Notice to California Users
Users in California, in accordance with California state law, are entitled to the following consumer rights information under California Civil Code §1789.3: Pricing Information: Any fees for subscribing to this Service are included in the registration page of the Site. BHI reserves the right to add, change or remove charges for Services or the Site at any time. California consumer complaints can be made through the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted in writing at 1020 N. Street, #501, Sacramento, CA 95814 or by telephone at 1-916-445-1254.

22. Assignment
At BHI's discretion, BHI may assign these rights and obligations under this agreement to a third party in part or in whole at any time without the consent or notification to any Users. Users may not assign their rights, responsibilities or obligations in this agreement to any third party or entity.

23. Severabilityand Waivers
If any portion of this agreement is found by a court of law to be unenforceable, the determination will apply to that portion only and not affect the validity or enforceability of the remaining portions or provisions and all such remaining provisions shall be enforced to the fullest extent of the law. Failure of BHI to enforce any part of the agreement does not constitute a waiver of BHI's right to exercise enforcement. If any provision or portion of this Agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remainder of this Agreement shall not in any way be affected or impaired thereby.

24. Entire Agreement
This agreement constitutes the entire agreement and supersedes all existing agreements and all oral, written or other communications between parties concerning the Site and Services.

25.Contact Information
For questions pertaining to this agreement that contain no personal identifying health information, send an email to Mail contact can be made through this address 254 Bay Harbour Rd, Mooresville, NC 28117.

Last revised 12/16/14

Notice of Privacy Policies

Behavioral Health Innovation, Inc. ("BHI") knows that you care about how your personal information is used and shared and takes your privacy seriously.

Adaptive Telehealth is a platform that connects patients with healthcare professionals ("Providers") to obtain medical, online counseling and therapy services. "Providers" includes employees, agents, or independent contractors of Treatment Providers. "Behavioral Health Innovation" or the terms "we" or "us" or similar terms refer to Behavioral Health Innovation, Inc. "You" or "your" or similar terms refer to you as a user of our Services (defined below).


1. Our Promise to You.
We know you are entrusting us with some of your most personal and valuable information, including your personal health information. Your trust is built, in part, on our commitment to respect the privacy and confidentiality of your health information. We are committed to safeguarding and protecting your personal information, including health information.

We are providing this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of the information that we collect and receive from users of our e-health platform at and through our website, and all sub-domains (the "Site").

The platform includes, without limitation, the following services (collectively, the "Services"):
(a) the facilitation of electronic or telephonic communications with Treatment Providers,
(b) the provision of appointment scheduling and reminders, claims submission and processing, and other services related to online counseling and therapy for both our registered users and Treatment Providers, and
(c) the provision of other information about Behavioral Health Innovation and our products and services through the Site.

This Privacy Policy applies only to information that you provide to us through the Services. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service [website link to Terms of Service] (the "Terms").

By accepting our Privacy Policy during registration, or by visiting the Site and/or using the Services, you expressly consent to our collection, use, and disclosure of your Personal Information (as defined below) in accordance with this Privacy Policy.

As used in this Privacy Policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis, and using or handling information in any way, including, without limitation, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates or with Providers within the United States or internationally.

2. Collection and Use of Information In General.
When using our Services, we will ask you for certain personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use or potential use of the Services and related services (collectively, "Personal Information"). Personal Information that we might collect would include things like your name, phone number, gender, occupation, hometown, personal interests, credit card or other billing information, your email address and the email address of your contacts, home and business postal addresses, website URLs, insurance data (such as your insurance carrier and insurance plan), certain health information (such as health care providers you have seen, your reason for scheduling an appointment with a Treatment Provider, and your medical history), and any other information or data that you provide when using the Services. We also collect information you provide voluntarily in free-form text boxes on the Site and through responses to surveys, questionnaires and the like. If you communicate with us by, for example, email, facsimile or letter, any information provided in such communication may be collected as Personal Information.

The main reason we collect Personal Information from you is to provide you a safe, smooth, efficient, and customized user experience. The collection of Personal Information also enables our users to establish a user account and profile that can be used to interact with Treatment Providers and other users through the Site. We only collect Personal Information we consider important to achieve that goal. You always have the option not to provide some, or any, Personal Information by either choosing not to become a registered user of the Services, or else by skipping the particular feature of the Services for which the Personal Information is being collected. You can use some of the Services anonymously, but once you become a registered user of the Services, we will ask you to provide Personal Information, such as:

  • Contact and identity information (e.g., mailing address and phone number)
  • Insurance and other billing information (e.g., credit card number)
  • Health information (e.g., date of birth, past health history, allergies)
  • Other personal information as indicated (our forms indicate what information is required, and what information is optional)

You are under no obligation to provide us with this Personal Information, but it may be condition of use in accordance with the Terms of Use for the Site. We use your Personal Information to provide the Services and administer your inquiries. You may change some of the information that you provide. Please see "Changing or Deleting Your Information" below for further information.

3. How We Use Your Non-Medical Personal Information.
Some of the Personal Information we collect from you is unrelated to your receipt of counseling and therapy services through the Services. Examples of how we may use your Personal Information include, but are not limited to, the following:

  • Enable you to easily navigate the Services
  • Resolve service and billing problems via telephone or email
  • Troubleshoot technical problems
  • Bill any amounts due from you
  • Better understand users' needs and interests
  • Personalize your experience
  • Detect and protect us against error, fraud, and other criminal activity
  • Enforce our Terms
  • Provide you with system or administrative messages, and as otherwise described to you at the time of collection
  • Provide you with further information and offers from us that we believe you may find useful or interesting

If you decide at any time that you no longer wish to receive certain communications from us, please follow the unsubscribe instructions provided in any of the communications or select the appropriate option in your user profile. (See "Changing or Deleting Your Information," below.) You cannot elect to unsubscribe some administrative communications, such as notification of new messages from your Treatment Providers. To stop receiving these communications, you will need to deactivate your account.

4. How We Use Your Medical Personal Information (PHI).
We are dedicated to maintaining the privacy and integrity of your protected health information ("PHI"). PHI is information about you that may be used to identify you (such as your name, social security number, or address), and that relates to (a) your past, present, or future physical or mental health or condition, (b) the provision of health care to you, or (c) your past, present, or future payment for the provision of health care. In providing the Services, we will receive and create records containing your PHI, and may use it to assist you in scheduling appointments, remind you of upcoming or follow-up appointments, inform you of canceled appointments, allow Treatment Providers to make appointments with other Treatment Providers on your behalf through the Services, bill amounts due for health care services provided by a Treatment Provider under the Services or the Site, develop and conduct surveys with you to assist in providing you better Services, conduct our management and administrative activities, and otherwise as stated in this Privacy Policy. We may also use your de-identified PHI to run (or authorize third parties to run) statistical research on individual or aggregate health or medical trends. Such research would only use your PHI in an anonymous manner that cannot be tied directly back to you. We are required by law to maintain the privacy and confidentiality of your PHI, and we operate the Services consistent with applicable federal and state laws governing health information privacy and security.

This Privacy Policy describes how we protect your privacy as a general user of the Services, not as a patient receiving mental health advice or consultation through the Services from a Treatment Provider. If you are a patient receiving mental health advice or consultations through the Services from a Treatment Provider, you have other rights with respect to the access, use, and disclosure of PHI. For a more complete description of a patient's rights under HIPAA, please refer to your Provider's Notice of Privacy Practices, which provides important information to you about how your PHI may be used and disclosed.

5. Log Data.
When you visit the Services, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, or the webpage you were visiting before you came to our Services, pages of our website and Services that you visit, the time spent on those pages, information you search for on our Services, access times and dates, and other statistics. We use this information to monitor and analyze use of the Services and for the Services' technical administration, to increase our Services' functionality and user-friendliness, and to better tailor it to our visitors' needs. For example, some of this information is collected so that when you visit the Services again, it will recognize you and provide information appropriate to your interests. We also use this information to verify that visitors to the Services meet the criteria required to process their requests.

Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. BHI only uses these data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. These type of aggregate data enable us to figure out how often users use parts of the Site or the Services so that we can improve the Services.

6. Cookies.
We also use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we may utilize persistent cookies to save your user credentials for future logins to the Services. Second, we may utilize session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users of the Services and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser. We may work with third parties that place or read cookies on your browser to improve your user experience.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or all functionality of the Services.

7. Web Beacons.
We may also occasionally use "web beacons" (also known as "clear gifs," "web bugs," "1-pixel gifs," etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or e-mail, that can tell us if you have visited a particular area of the Services. For example, if you have given us permission to send you emails, we may send you an email urging you to use a certain feature of the Services. If you do respond to that email and use that feature, the web beacon will tell us that our email communication with you has been successful. We do not collect any PHI with a web beacon, and do not link web beacons with any PHI you have given us.

Because Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

8. Emails.
You will not receive email from BHI or the Adaptive TeleHealth Site that contains your Private Health Information. In order to maintain the privacy and security of your Person Health Information, you will only receive secure notifications of new messages on the platform that require you to log in to Adaptive Telehealth's secure site to read message content.

We may use a third-party vendor to help us manage some of our email communications with you but they would never contain PHI. While we may supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our or your Provider's behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you have clicked on that link, and have visited our Services. We also often receive a confirmation when you open an email from Behavioral Health Innovation if your computer supports this type of program. Behavioral Health Innovation uses this confirmation to help us make emails more useful to you.

You should consider that standard email is not a secure means of communication. There is some risk that any PHI contained in email may be disclosed to, or intercepted, printed, or stored by, unauthorized third parties. Behavioral Health Innovation cannot ensure the security or confidentiality of messages sent by email.

9. Messages and Transactions.
Comments or questions sent to us using email or secure messaging forms will be shared with our staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, these communications will not become part of your medical record (or other appropriate treatment record) unless and until you use the Services to obtain mental health advice or a consultation from a Treatment Provider.

When you use a service on the secure section of the Services to interact directly with Providers, some information you provide may be documented in your medical record or other appropriate treatment record, and available for use to guide your treatment as a patient.

10. Information Sharing and Disclosure
We will not rent, sell, or share Personal Information about you with other people or nonaffiliated companies except to provide the Services, when we otherwise have your permission, or under the following circumstances:

  • Providers. When you use the Site to access mental health services, you will be sharing your Personal Information with a Provider via the Services. By using the Services, you expressly consent to sharing your Personal Health Information with your Provider, and you understand that all information shared with your Provider is subject to your Provider's professional and legal duties of confidentiality and responsibility, which Behavioral Health Innovation does not control. To increase coordination of care and reduce overhead for you, you authorize the sharing of this information with other Providers who you elect to contact or request us to contact.
  • Group Sessions. If you enter a group session, any information you provide during the session, which could include posts, video, and audio, will be shared with the other group participants.
  • User Profiles. User profile information, including your name, location, and other information you enter in your profile, may be displayed to your Providers to facilitate user interaction with the Site.
  • Communications in Response to User Submissions. As part of the Site and the Services, you may receive from Behavioral Health Innovation and other users email and other communications relating to your requests, medical care, mental health services, and other transactions. When you transmit information relating to your medical or mental health services needs, Behavioral Health Innovation and the Providers you select may send you emails and other communications that they determine in their sole discretion relate to your services needs.
  • Aggregate Information and Non-Identifying Information. We may share aggregated information that does not include Personal Information and we may otherwise disclose non-identifying Information and Log Data with third parties for industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
  • Service Providers. We may employ third-party companies and individuals to process your payments, facilitate our Services, to provide the Services on our behalf, to perform Services-related services (including, without limitation, maintenance services, database management, web analytics and improvement of the Services' features), or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Compliance with Laws and Law Enforcement. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Behavioral Health Innovation or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. This includes, without limitation, exchanging information with Providers and law enforcement in response to a Providers' professional and legal responsibilities.
  • Business Transfers. We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

11. Changing or Deleting Your Information.
You may review, update, correct or delete some portions of your Personal Information in your registration profile by making the appropriate modifications in your user account settings or by contacting us at Some Personal Information, such as your answers to online assessments, may not be updateable or deleted once submitted. If you delete certain information required to receive Services, such as a credit card on file, then you may no longer be able to receive Services and your account may be deactivated. If you would like us to remove your records from our system, please contact us and we will attempt to accommodate your request if we do not have any legal obligation to retain the records.

Please note that we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them. We also reserve the right, from time to time, to re-contact former users of the Site. Finally, we are not responsible for removing information from the databases of third parties with whom we have already shared Personal Information about you.

12. Security.
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. Except for appointment reminders, treatment referrals and prescription information, these measures include encrypting your communications by utilizing Secure Sockets Layer ("SSL") software, and using a secured messaging service when we send your Personal Information electronically. In addition, when we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws, including, without limitation, HIPAA. All electronic PHI will be encrypted when we store it or transmit it, and we will use secure servers that we will back up regularly, encrypting backed up data in transit and at rest.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your unencrypted electronically stored "personal information" (including but not limited to PHI or "medical information" (as defined in applicable state statutes on security breach notification)). To the extent permitted by applicable laws, we will make such disclosures to you via email or conspicuous posting on the Services in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Services by Internet or email, or any electronic storage system, cannot be guaranteed. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. You acknowledge and agree that any information you transmit through the Site or upload for storage in connection with the Site is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). In addition, if you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

13. Our Employees.
Every one of our employees, whose job might allow them to come into contact with your Personal Information has completed HIPAA training and job-specific training on how to protect and respect your Personal Information, including your PHI. We have clear policies in place in the event of a privacy or security concern regarding your Personal Information, so we can react quickly and resolve the issue appropriately. We will limit access to your Personal Information to personnel who have a need to know it for purposes of delivering our Services. All of our personnel must comply with our restrictions on access, use, and disclosure of PHI or face disciplinary action, up to and including termination.

14. International Transfer.
Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer your Personal Information to the United States and process it there. Your submission of such information represents your agreement to that transfer.

15. Links to Other Sites.
We may offer you the opportunity to access third-party content, services, or products by linking to a third party's website. If you choose to visit an advertiser by "clicking on" a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party's website. The fact that we may link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other services follow different rules regarding the use or disclosure of the Personal Information you submit to them. Our Privacy Policy only applies to the Services and we are not responsible for the privacy practices or the content of other websites. You should check the privacy policies of those sites before providing your Personal Information to them.

16. Children.
The Services are not directed to children. We do not knowingly allow or solicit anyone under the age of 13 to participate independently in any of the Services. We do not knowingly collect personally identifiable information from children, except in the context of a Treatment Provider's mental health consultation through the Services when a parent is present and has consented to treatment. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please contact us at Access to the Services for dependents (children over the age of 3 or a spouse or domestic partner) is only permitted through the primary account holder’s username and password. Minors are not allowed to use the Services without parental consent and assistance. If we become aware that a user of the Services is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we may delete such information from our files and may deactivate the related account.

17. Agreement and Changes.
By using the Services, you agree to the current Privacy Policy and our Terms, into which this Privacy Policy is incorporated. We reserve the right, in our sole discretion, to modify, discontinue, or terminate the Services or to modify this Privacy Policy at any time. If we modify this Privacy Policy, we will notify you of such changes by posting them on the Services or providing you with notice of the modification. We will also indicate when such terms are effective below. By continuing to access or use the Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using the Services.

18. Contacting Us.
We encourage you to contact us at if you have any questions concerning our Privacy Policy or if you have any questions or concerns about our access, use, or disclosure of your Personal Information. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information, PHI, or other sensitive information in your email correspondence with us. If you would like to contact us via physical mail, our mailing address is: Behavioral Health Innovation, 254 Bay Harbour Road, Mooresville, NC, 28117. Attention: Security Officer.

Last Revised: 12/16/14

Informed Consent to Telehealth

Telehealth allows my/my child’s therapist to diagnose, consult, treat and educate using interactive audio, video or data communication regarding my/my child’s treatment. I hereby consent to participating in psychotherapy via telephone or the internet (hereinafter referred to as Telehealth) through Harmony Mental Health, Inc.

I understand I have the following rights under this agreement:

I have a right to confidentiality with Telehealth under the same laws that protect the confidentiality of my medical information for in-person psychotherapy. Any information disclosed by me during the course of my therapy, therefore, is generally confidential. There are, by law, exceptions to confidentiality, including mandatory reporting of child, elder, and dependent adult abuse and any threats of violence I may make towards a reasonably identifiable person. I also understand that if I am in such mental or emotional condition to be a danger to myself or others, my/my child’s therapist has the right to break confidentiality to prevent the threatened danger. Further, I understand that the dissemination of any personally identifiable images or information from the Telehealth interaction to any other entities shall not occur without my written consent. Regarding minors, parents or legal guardians of non-emancipated minor clients have the right to access the clients’ records.

I understand that while psychotherapeutic treatment of all kinds has been found to be effective in treating a wide range of mental disorders, personal and relational issues, there is no guarantee that all treatment of all clients will be effective. Thus, I understand that while I may benefit from Telehealth, results cannot be guaranteed or assured.

I further understand that there are risks unique and specific to Telehealth, including but not limited to, the possibility that our therapy sessions or other communication by my/my child’s therapist to others regarding my/my child’s treatment could be disrupted or distorted by technical failures or could be interrupted or could be accessed by unauthorized persons. In addition, I understand that Telehealth treatment is different from in-person therapy and that if my/my child’s therapist believes I would be better served by another form of psychotherapeutic services, such as in-person treatment, I will be referred to a therapist in my/my child’s geographic area that can provide such services.

I have read and understand the information provided above. I have the right to discuss any of this information with my/my child’s therapist and to have any questions I may have regarding my/my child’s treatment answered to my satisfaction.

I understand that I can withdraw my consent to Telehealth communications by providing written notification to Prepare to Change. By clicking agree and signing I indicate that that I have read this Agreement and agree to its terms.